SEVEN MANAGEMENT HAT [6]

Managers also often wear the high-anxiety hat. These tasks are performed without any joy and become a painful reminder of problems managers face. These are challenging tasks that test a manager’s competence to function when faced with critical decisions. They may not occur often but they define the manager’s character and involvement. Fortunately there are [...]

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SEVEN MANAGEMENT HAT [5]

5 THE ACTION HAT: DOING THE WORK The action hat describes some of the real work of the manager. As a professional you have probably heard a lot about managers delegating. While managers do delegate many activities, there are others that require a full understanding and cannot be delegated. For the inexperienced manager these activities [...]

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