TNA Series 10 : 14 KEY ELEMENT IN WRITING SURVEYS

Use this checklist and list of questions when developing written surveys: 1. Write your objective for the assessment. 2. Decide what will be done with the results of the assessment. 3. Decide who will interpret the data, report data, and so forth.

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TNA Series 9 : TIPS FOR CONDUCTING AN INTERVIEW

1. Begin with a few rapport-building questions. 2. Obtain permission to record the interview. 3. Avoid adhering rigidly to the question sequence. Be flexible, but ensure that all questions have been covered by the end. If they have not been, schedule a follow-up phone or online interview. 4. Give all participants an equal amount of [...]

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TNA Series 8 : TIPS FOR DEVELOPING INTERVIEW QUESTIONS

1. Place easy-to-answer, open-ended questions at the beginning. This will help the interviewee to begin talking and can help to develop trust and rapport. 2. Place important questions near the beginning of the interview. 3. Place controversial or sensitive questions, including demographic questions, at the end.

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TNA Series 7 : WHERE CAN YOU FIND EXISTING INFORMATION ?

It is usually easier and less costly to gather existing information than to gather new information. Look in several places for existing information, such as: • Operations and productivity statistics and reports • Prior surveys or interview information • Financial records • Purchase order and inventory reports • Organization databases • Logs or records of [...]

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TNA Series 6 : TIPS FOR PREPARING INTERVIEWS

1. Familiarize yourself with technical and industry-specific terms. 2. Obtain background information about the problem or issue of concern if possible. 3. Establish the purpose, expected outcomes, and objectives for the interview. 4. Determine whether the interview will be conducted in person, by phone, or online. 5. Identify a comfortable and private location for conducting [...]

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TNA Series 5 : TNA COMMUNICATION

Communications before, during and following TNA work should be carefully planned and completed so that your findings do not come as a ‘shock’ to people. Completing TNA can also provide a good opportunity to: raise awareness; begin to manage expectations, and, build commitment to the program . Therefore completing TNA can in itself provide a [...]

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TNA Series 4 : SOME METHOD TO COLLECTING DATA

There are some method to collecting data/information in Training Need Analysis (Gupta, 2007) : Interview Some people assume that interviews are one of the easiest tools for gathering information about learning and performance needs. A brief discussion with customer service associates could uncover reasons why phone calls are not being handled properly. An in-depth discussion [...]

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TNA Series 3 : MEASURING PERFORMANCE

MEASURING PERFORMANCE We find, however, that most people rely on less-than-perfect measures to make decisions and that they do indeed place economic values on learning and performance when making such decisions as selecting products to use, choosing strategies for accomplishing tasks, assigning people to participate in projects, and selecting needs to address. One key to [...]

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TNA Series 2 : WHY CONDUCT NEEDS ASSESMENT ?

WHY CONDUCT NEEDS ASSESMENT ? The purpose of a needs assessment is to answer some familiar questions: why, who, how, what, and when. Following the definitions of each type of needs assessment is the common needs analysis term. 1. Why conduct the training: to tie the performance deficiency to a business need and be sure [...]

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TNA Series 1 : PRIORITIZING NEEDS

PRIORITIZING NEEDS Most individuals, teams, organizations, communities, and countries have more wants and needs than available resources to address them. Use the information in this section to quickly separate needs from wants, distinguish among various kinds of need, and consider the analysis the project requires. A want is something the client would like to have [...]

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