Posted in as leader, tagged leader, leadership, manager, people on April 30, 2008 | Leave a Comment »
4. THE PEOPLE HAT: UNDERSTANDING HUMAN BEHAVIOR
The people hat involves gaining an understanding of human behavior. The uniqueness of people needs to be taken into account in developing plans and in making decisions that involve people. Managers very quickly find themselves in a position to make decisions that have current as well as [...]
Posted in at training, tagged TNA, Interview on April 29, 2008 | Leave a Comment »
1. Place easy-to-answer, open-ended questions at the beginning. This will help the interviewee to begin talking and can help to develop trust and rapport.
2. Place important questions near the beginning of the interview.
3. Place controversial or sensitive questions, including demographic questions, at the end.
Posted in at training, tagged training, TNA on April 28, 2008 | 1 Comment »
It is usually easier and less costly to gather existing information than to gather new information. Look in several places for existing information, such as:
• Operations and productivity statistics and reports
• Prior surveys or interview information
• Financial records
• Purchase order and inventory reports
• Organization databases
• Logs or records of employee activities and hours
• Personnel [...]
Posted in at work, tagged boss, managing on April 27, 2008 | Leave a Comment »
One of the most frustrating kinds of boss is the boss who really isn’t there: the ‘‘no-boss boss.’’ This is the opposite of the overly aggressive, controlling, or micromanaging boss. It’s the boss who manages by not managing; the leader who leads by not leading. This boss often does not make decisions and lets [...]
Posted in at training, tagged Interview, tips, TNA on April 26, 2008 | Leave a Comment »
1. Familiarize yourself with technical and industry-specific terms.
2. Obtain background information about the problem or issue of concern if possible.
3. Establish the purpose, expected outcomes, and objectives for the interview.
4. Determine whether the interview will be conducted in person, by phone, or online.
5. Identify a comfortable and private location for conducting a one-on-one, in person [...]
Posted in as leader, tagged leadership, manager on April 25, 2008 | Comments Off
3 THE LEADERSHIP HAT: TAKING THE LEAD
Leadership is the third component of managing. There are those who make a distinction between managing and leading. While leadership is vital, it is only one part of the management process. Leadership doesn’t work in isolation to meet organizational objectives. Keep in mind that we’re considering leadership as it [...]
Posted in at work, tagged at work, career, managing on April 24, 2008 | Leave a Comment »
What if a boss has been put in charge by his family who own the business, but he is totally clueless about how to run things and doesn’t know it? Often, because of the boss’s family connections, employees may be afraid to clue the boss in, afraid the boss is untouchable and immune to any [...]
Posted in as leader, tagged coaching, manager on April 23, 2008 | Leave a Comment »
2. THE DIRECTION HAT: TEACHER, COACH, PROMOTER, INNOVATOR
In providing direction, managers integrate knowledge, skills, attitudes, personal characteristics, and experience of the unit into an effective and efficient team. Providing direction involves managing the assigned and available resources within the limits of the organizational infrastructure.
The resources include people, intellectual property, information, organizational attributes, technology, time, [...]
Posted in at training, tagged communication, TNA on April 22, 2008 | Leave a Comment »
Communications before, during and following TNA work should be carefully planned and completed so that your findings do not come as a ‘shock’ to people. Completing TNA can also provide a good opportunity to: raise awareness; begin to manage expectations, and, build commitment to the program . Therefore completing TNA can in itself provide [...]
Posted in as leader, tagged Management, manager, managing on April 21, 2008 | Leave a Comment »
1. THE ADMINISTRATION HAT: MANAGING THE NUTS AND BOLTS
Doing administrative work is generally not considered to be the most exciting role of a manager unless by chance you receive some great satisfaction from dealing with routine details. The claim that there’s not much room for creativity depends on whether you accept the status quo or [...]
People Developer
